Troubleshooting

Problem	What to do
My photos aren't there on another computer or iPad.	Each device keeps its own library. Import the photos again there, or export from the first device.
My photos disappeared.	Private or incognito windows, and clearing the browser's data, delete the library. Use a normal window and keep your original files.
A message says photos can't be saved, or the device is out of space.	Export your work now. Then remove photos you've finished with from the library, or free up space on the device.
Subject or Object does nothing, or shows an error.	The first use downloads the AI model, so check the internet connection and try again. Then click Check this device… in Masks and note which line shows a ✗.
The editor shows a WebGL or graphics error.	Update the browser, or try Chrome. Very old computers may not support it.
A photo won't import.	Use JPEG, PNG, WebP, AVIF, HEIC or a camera RAW file. A RAW file from a very new camera may not be readable yet: export it as JPEG.
A RAW photo is slow to open, or the page reloads on a phone.	RAW files need a lot of memory: edit them on a computer, or use the camera's JPEG on a phone.
The app on my iPad or iPhone looks out of date.	Close it fully (swipe it away) and open it again.
Prints are darker than the screen.	Turn the screen brightness down using Brightness check, and soft-proof on paper before printing.

If something else goes wrong, note the device, the browser and what you clicked, and tell your teacher.